New ATMs for every Bank of Ireland branch in Ireland in biggest ATM investment in the past decade.
Bank of Ireland has revealed plans to invest more than €60m in a range of branch improvements including new ATMs.
Starting later this year, a new fleet of state-of-the-art ATMs will be rolled out to all branches throughout the island of Ireland between now and 2027.
“As a full service retail bank, with a presence in communities throughout the island of Ireland, we are committed to continually improving our services and the financial wellbeing of customers”
Bank of Ireland has 182 branches across the island of Ireland, 169 in the Republic of Ireland and 13 in Northern Ireland. As part of this investment, ATMs will be replaced in all of these branches.
The new fleet (664 ATMs) has greater cash processing capacity and will slash energy use by more than half. The ATMs can be used for both withdrawals and lodgements and the majority will ‘recycle’ cash (i.e. cash deposited can be used for withdrawals).
This maximises ATM availability, supporting customers with better access to cash when they need it. The investment also covers five years of servicing and maintenance.
Refurbishments
As part of this package of investment, during 2024 customer areas in 18 branches will also be refurbished, access will be improved at some locations, and colleague facilities will be upgraded in at least 15 branches. Further branches will be refurbished in 2025 and these will be announced in the future.
In addition to the €60m investment in branches and ATMs announced today, a €36 million project for the Bank’s iconic College Green buildings will also commence this year. This is the largest single investment in College Green in more than 200 years, and will improve facilities for customers and colleagues, undertake a range of repairs, upgrading and restoration work, and significantly improve the energy efficiency of the complex.
Last year saw €11.5m invested in enhancements to Bank of Ireland’s branch network – this included refurbishments to 21 branches, upgrading of cash services, improvement of colleague facilities, and installation of energy efficient LED lighting across all branches.
“Like any other company, being profitable allows us to improve our business,” explained Susan Russell, CEO of Bank of Ireland’s Retail Ireland division.
“Given the large number of customers which we serve, major re-investment is required every year. I’m really happy that this latest investment will see all customers across all counties benefit with the most modern and efficient ATMs, whilst also supporting our ESG ambitions through energy reduction.
“We are always investing to ensure customers have access to cash and other banking services in a modern and comfortable environment. Each year we refurbish many of our branches and that’s a constant, rolling project of enhancements.
“As a full service retail bank, with a presence in communities throughout the island of Ireland, we are committed to continually improving our services and the financial wellbeing of customers. This means re-investing purposefully in branches, contact centres, technology, ATMs and other infrastructure to ensure our customers have the most modern and efficient banking available.”
